General FAQ

  • Two reasons!

    1. We use simple, natural ingredients and no preservatives. Gluten-free items also generally have a short-shelf. By freezing our goodies right away, we lock in freshness so you get a fresh-baked experience right at home.

    2. Flakely is a ZERO WASTE business. By selling our products frozen, we ensure that we NEVER have to waste food.

  • At this time we use a milk protein powder in ALL of our baked goods.

    We do have the ability to produce a vegan baguette and vegan bagels, but a full batch order is required.

    Email lila@flakelygf.com to inquire!

  • Yes, we do birthdays, anniversaries, showers, and even weddings!

    To discuss your needs and schedule, please email at lila@flakelygf.com.

    NOTE: Flakely is not a full-service cake designer, so our offering is limited to a few basic flavors of cake and buttercream, and simple designs.

  • See menu items for details, or download full info for all products here..

Shipping FAQ

  • We ship to most U.S. locations…basically anywhere our products can get to in 3 days or less from our Philadelphia kitchen.

  • If your order arrived to us after FRI at 10am- your order may not ship out until the following Monday.

    For example if you ordered on Saturday April 16th, we may not be able to ship your order out until Monday, April 25th.

    Orders are shipped out the FOLLOWING week after order is place, as we bake to order, and require a week to get everything completed with our small team.

    We may also halt shipping due to weather, and we may choose to stop shipping completely in the summer. Subscribe to our emails for updates!

  • DAMAGED: If product arrives in poor condition due to UPS handling, or is delayed by UPS for any reason, Flakely is not responsible for replacing or refunding, and you are assuming this risk.

    LOST: If product is lost by UPS, you will need to contact them, and we will be happy to provide you with your tracking number if you don’t already have it.

Pre-Order FAQ

  • If you’re a shipping or delivery customer- check back the following Sunday when we upload fresh menu availability!

    If you’re local: Come visit our walk-up window in Manyunk on Saturdays from 12-2 pm! We’ll have all your favorite treats, plus some fun extras that aren’t available for pre-order!

  • At our Manyunk Kitchen on Saturdays between 12 and 2pm.

  • On-demand deliveries are now available through DoorDash on Thursdays between 12 and 4 pm